Governance, Management and Outsourcing

Value Creation Through Business and IT Alignment

OPERATION & SUPPORT SERVICES

Business Process Outsourcing has evolved from being just a cost-reduction measure to being a vital differentiation strategy. Our solid experience in business process outsourcing services has made us the partner of choice in the industry’s fastest-growing vertical: Healthcare. Our approach goes beyond process streamlining and standardisation; we raise them to the level of our ICT capabilities marked by service excellence and innovation.
With over ten years of experience in digitalization and global delivery and the commitment of thousands of staff from our partners, GMO provides 24/7, international standard and multi-lingual support in various languages including English, Japanese, French and Chinese etc. Service offerings include:

Service offerings include:

  • Data entry services
  • Image processing
  • Back office solutions
  • Data Scanning services
  • Healthcare/ Pharmacy Benefit Management
  • Cover various industry segments including: Manufacturing, Banking & Finance, Healthcare, Telecom & Network, Retail & Distribution, ICT Services & ICT systems.
Using a phased approach, and following the recommendations from our ALM Assessment, we help ICT organisations realize the benefits of Microsoft ALM solutions. The engagement may include consulting, installation, configuration, customisation, data migration, integration, training and mentoring. Using our evaluation tool throughout the phases, you will be able to measure the improvement in your team’s capabilities and quantify the actual benefits of ALM in your ICT organization. Service offerings include:

Service offerings include:

  • ALM Assessment & Readiness
  • TFS Implementation
  • Training
  • Consulting & Mentoring
  • Agile Coaching
Being an experienced provider for ICT managed services, through our leading ITO partners we offer ICT support; Data networking and communication; ICT security; Cloud and server administration; Application packaging

Service offerings include:

  • Server/Cloud Administration & Application Support
  • Connectivity
  • Communication Systems
  • Security
We don't stop at product development services; our team can also support the software systems after launch, so our customers can focus on their core businesses. By leveraging time zone differences, our team can support your software systems while you are sleeping or support your clients in Asia with minimum cost.

Service offerings include:

  • Server and application monitoring, maintenance and support
  • User training and deployment
  • Level 2/3 production support (24/7, On-call, Onsite)
  • Troubleshooting, patching and hot fixes